CASE STUDY
Fresno County Public Health Inspections
Project Overview
I was asked to make a query update to the Public Health Inspections website. What I saw shocked me. I couldn't make a query change an ignore the design of the website.
The department submitted a request to update the search query for their site and didn't intend on paying for any other changes. Knowing my time was limited I quickly put together a proposal which included; some designs, a cost and time estimate, and shared it with the department. They loved the idea and jumped at the opportunity.
Project duration October 2017 - October 2017.
My role in the project was that of a UX UI Designer and Developer.
| Tech Stack | .NET, SQL Server, JavaScript |
|---|---|
| Project Type | Full-stack web app — redesign |
| Role | UX/UI Designer, Developer |
| Completion Date | Oct 2017 |
Key Features
- Design: The department was ecstatic with the opportunity for a redesign of the site.
- Accessibility: Update the site to be responsive, and accessible.
- New Features: Add the ability to use google maps to get directions or call the entity from your mobile device.
Project Gallery
Design and Development Insights
What started as a small query-fix request turned into a full UX/UI redesign, once I saw what the existing experience actually looked like.
User Research
The existing website was not accessible and suffered from long page loads caused by inefficient data requests. The department identified the slowness and requested a specific change to the search query in hopes that would speed up the page. After reviewing the query, I realized the workflow could be expanded which would offer a better user experience and parse the data request into smaller requests.
Pain Points
- Slow: The original query was pulling unnecessary data that wasn't displayed within the requesting view.
- Mobile: The current site didn't offer any accommodations for a mobile experience.
- Contact Info: The current site did not provide any contact information for the searched entity.
Launch
Updates to the workflow resulted in smaller more efficient queries. The new workflow allowed me to split the large query into multiple smaller requests. The new workflow also allowed users to browse locations before selecting additional information pertaining to a specific location.
Public Health Inspections (Additional changes have been made by customer since launch)
Lessons Learned & Future Improvements
Impact
The updates I made to the site made it responsive, mobile-friendly and accessible. Adding a workflow that users understood and features that incorporated directions using Google Maps.
What I Learned
This helped me explore the available features a website has when visited on a mobile device. I enjoyed providing users with additional features, and the department was excited about the new design as well.
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